1. Introduction
CHAVORA respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information may be collected when you use our website, place an order, contact us or use services provided through our website.
2. Information We May Collect
Depending on how you use the website, we may collect information such as:
- Name
- Mobile number
- Email address, where provided
- Billing and delivery address
- PIN code, city and state
- Order details and purchase history
- Payment status and transaction-related information
- Information voluntarily provided when contacting customer support
- Technical information required for website operation and security
3. How We Use Customer Information
Customer information may be used to process and deliver orders, confirm payments, communicate order updates, provide customer support, prevent fraudulent activity and improve our website and services.
4. Payment Information
When you choose an online payment method, payment processing may be performed through an authorized third-party payment gateway such as PayU.
CHAVORA does not intend to store complete debit card, credit card or other sensitive payment credentials on its own website servers. Such payment information is handled through the applicable payment service provider's secure payment systems.
CHAVORA may receive or store transaction-related information necessary to identify and reconcile an order, such as payment status, transaction reference or payment confirmation details.
5. PayU and Third-Party Payment Processing
Where PayU is used as the payment gateway, payment processing may involve the transfer of necessary transaction information to PayU or its relevant service providers for authentication, authorization, processing, verification and settlement of the payment.
Customers should also review the applicable privacy practices and terms of the payment service provider when using its payment services.
6. Delivery and Logistics Partners
To fulfill an order, necessary customer information such as recipient name, mobile number, delivery address and PIN code may be shared with relevant courier, shipping or logistics service providers.
Such information is shared only to the extent reasonably necessary for order fulfillment, delivery, tracking and related customer support.
7. Customer Communication
We may use the contact information provided by you to communicate important information regarding your order, payment status, delivery, cancellation, refund or customer support request.
8. Cookies and Similar Technologies
The website may use cookies or similar technologies for essential website functionality, session management, security, preferences and analytics, depending on the features enabled on the website.
9. Data Security
CHAVORA takes reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure, and customers should understand that online transmission always carries some level of risk.
10. Data Sharing
CHAVORA does not intend to sell customer personal information. Information may be shared with trusted service providers when reasonably necessary for payment processing, shipping, delivery, website operation, customer support, security or legal compliance.
11. Legal Requirements
CHAVORA may disclose information where required by applicable law, regulation, legal process or a lawful request from an appropriate authority.
12. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children. We do not knowingly request unnecessary personal information from children.
13. Your Information
If you believe that information associated with your order or customer interaction needs correction or clarification, you may contact CHAVORA through the contact details available on the website.
14. Changes to This Privacy Policy
CHAVORA may update this Privacy Policy from time to time to reflect changes in our website, services, payment systems, logistics arrangements or applicable requirements.
15. Contact
For privacy-related questions or requests, please contact CHAVORA using the contact details published on our website.
← Back to CHAVORA